Shipping policy

Store: Lumirexra
Address: Birkenwerderstraße 14, 16562 Hohen Neuendorf, Germany
Email: contact@lumirexra.com
Phone: +493303520701
Full Name: Gerold Schuler

At Lumirexra, we are committed to providing a fast, secure, and reliable delivery experience. This Shipping Policy explains how we process, ship, and deliver your orders.

1. Processing Time

All orders are processed within 1–2 business days after payment confirmation. Once your order is prepared and shipped, you will receive a confirmation email with a tracking number and a tracking link to follow your shipment in real time.
Orders placed on weekends or public holidays are processed on the next business day.

2. Shipping Time and Delivery Areas

We currently ship to multiple international destinations using trusted private courier services to ensure safe and reliable delivery.

  • European Union & Switzerland: 8–10 working days
  • United Kingdom: 6–10 working days
  • South Africa: 8–12 working days

Delivery times may vary depending on the destination and courier operations.

3. Shipping Fees

  • Free Shipping & Free Returns on orders over €30
  • Orders under €30 are subject to standard shipping fees, calculated at checkout

All prices displayed on our website include VAT.

4. Order Tracking

Once your order has shipped, you will receive an email with your tracking details. You can monitor your delivery progress online at any time.
If you do not receive tracking information within 48 hours, please contact us at contact@lumirexra.com.

5. Delivery Issues

If your package is delayed, lost, or arrives damaged, please contact us immediately. We will work directly with the courier to resolve the issue as quickly as possible.
Lumirexra is not responsible for delays caused by incorrect address information, courier disruptions, customs procedures, or events beyond our control (such as strikes or severe weather).

6. Address Accuracy

Please ensure that all shipping details entered at checkout are correct.
Lumirexra cannot be held responsible for deliveries made to incorrect addresses due to customer input errors.
If you notice an error after placing your order, contact us immediately so we can attempt to correct it before shipment.

7. Split Shipments

In some cases, items from the same order may be shipped separately due to inventory or logistics requirements. If this occurs, you will receive separate tracking information for each shipment.

8. Customer Support

Our customer support team is available 24/7 to assist with shipping questions, tracking issues, or delivery concerns.
Contact us anytime at contact@lumirexra.com.